Basics FAQ

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Here are the answers to some questions that new OnScale users often ask.

Getting Started

Q: How can I sign up for an account?

A: Head to www.onscale.com and click on Login to Create New User account. New users can enter their details in all required fields to complete the sign up process. You will be notified by email when the account is ready to be used.

Q: How many Core Hours do I have?

A: The Core Hour balance is shown in the accounts page.

  • Head to www.onscale.com
  • Login with your credentials
  • The account’s Core Hour balance will be visible

Q: How do I get support?

A: You can get support through the following methods.

Payments & Billing

Q: What is OnScale's plans and pricing?

A: Free Subscription — is ideal for a single engineer or collaborators working on small projects. Free Subscription gives users 10 Core-Hours/ month and ability to purchase additional core hours for $10/ Core-Hours On-Demand.

Team Monthly Subscription — $1,000 USD/ month. Is suitable for small engineering teams. This package provides 150 Core-Hours/month and ability to purchase additional core hours for $8/ Core-Hours On-Demand.

Team Annual Subscription — $12,000 USD/ year. Is suitable for small-medium sized engineering teams. This package provides 2000 Core-Hours/ year and the ability to purchase additional core hours for $8/ Core-Hours On-Demand.

OnScale for Enterprise Customers

Our Enterprise package is a custom package for large engineering teams. It starts at 6000 Core-Hours/ year and goes up from there. The bigger the Core-Hour commitment, the lower the cost per Core-Hour. For more information and to request quote, please contact sales@onscale.com.

OnScale for Academic Customers

OnScale is proud to support engineering research and education! We offer Free Student Licenses for university students and greatly reduced Academic licenses to university researches and instructors.

We recommend starting with our Free Subscription with 10 Core-Hours/ month and no limitations on the software, users or features.

For additional simulation capacity, we offer Academic pricing for Team Annual Subscription. For more information on academic pricing, please contact sales@onscale.com.

Q: How can I pay for OnScale?

A: For Team Subscriptions, OnScale accepts the following payment methods: Credit Cards (Visa, MasterCard, American Express, Discover, JCB, Diners Club), Purchase orders.

For Enterprise Subscriptions, OnScale accepts Credit Cards and Purchase orders. All Enterprise Subscriptions are paid annually in advance.

Q: Why was my payment declined?

A: If you received an error while we attempted to charge your credit card, please double-check your payment information and try again.

You will need contact you bank for the reason why the card was declined. Here are a few of the most common reasons why cards get declined:

* Incorrect credit card details (name on the card, credit card number, expiration date, CVV)

* Insufficient funds

* Some banks will reject charges based on location;

* Some banks will reject charges based on their own fraud rules

Cloud Scheduler

Q: I cannot see the Parametric Sweep option, what should I do?

A: Check your input deck has the symbx definition for the quantity you would like to sweep in a design study. The Cloud Scheduler will detect any variable definition using symbx.

Q: How do I generate a User Defined Variable File?

A: Create Comma Delimited file with your editor of choice (Office Excel, Notepad++ etc.). First row should contain the parametric variable names separated with commas. Each subsequent row is a new simulation with the defined variable values. Parametric variables must be declared using symbx in the flex input file

Q: I have started a large batch of simulations but forgot to change the CPU configuration and realized there was an error in parametric sweep settings. What should I do?

A: Use the Abort button to kill all simulations which will allow you to start a New Simulation in the Cloud Storage window.

Cloud Storage

Q: How to do I download multiple folders of results?

A: Hold SHIFT or CTRL + LMB to select any result(s) you would like to download. Use the Download button or RMB Context menu to download the results to a local directory.

Q: How do I access all my previous results?

A: The Cloud Storage window will automatically open once your simulations have completed. You can also open the Cloud Storage using the icon in the ribbon menu or the button in the Cloud Scheduler tool.

Q: How do I delete previous results??

A: Select any result(s) in the Cloud Storage window and use the RMB context menu to Delete. Dependant on folder size, this may take a couple of of minutes.

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