I don't know the cause of the error message. Answered

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Sho Yokoi

This message appeared when the simulation was performed. Until the previous day, the simulation was normal, and there was no particular change in the settings. What is the cause of the error?

6 comments

  • Official comment
    Avatar
    Chloe Allison

    Hi there,

     

    It sounds like you are using the wrong type of file. In Designer mode you must run *.jfp's on the cloud. In Analyst Mode you must run *.flxinp files on the cloud.

     

    Best Regards,

    Chloe.

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  • Avatar
    Sho Yokoi
    (Edited )

    Hi there,

     

    I clicked “Run on Cloud” in the * .jfp opened from the folder and tried to run the simulator, but I got the same error. Does this mean that this is wrong?

    Best Regards,

    Katsuhito.

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  • Avatar
    Kevin Chan

    Hi,

    Make sure are using the latest version of the software.

    You can download in the Login Portal or within the application.

    Best regards,

    Kevin

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  • Avatar
    Sho Yokoi

    Hi there,

     

    I tried to update in the application and clicked the blue circle shown in the attached image, but 404 site is displayed. Also, I don't know how to update from the login portal. Can you tell me?

     


    Best Regards,

    Katsuhito.

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  • Avatar
    Kevin Chan

    Katsuhito, you should have access to the portal with your login credentials: https://portal.onscale.com

    On the left you will see a link to download the latest version.

     

     

    Hope this helps.

    Kevin

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  • Avatar
    Sho Yokoi

    Thank you.
    The problem was solved.

     

    Best Regards,

    Katsuhito.

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