"your account ... may not use onscalelab !job.not.allow.onscalelab!" Answered
New users need to contact sales@onscale.com to activate your 10 CH per month. Once sales@onscale.com recieve your email they will activate your free account.
After you signup you should recieve a verification email detailing this process.
6 comments
Hi Oliver,
I'm not a new user and have run several models in the past few months. However, the problem just occurred yesterday. Can you help to investigate on it ? I'm now not able to submit jobs to compute due to the issue you posted.
Hi Jinny,
Unfortunately this is happening to some older users also. If you email sales@onscale.com they will get this sorted for you asap.
Best Regards,
Chloe
Hi Oliver,
I have emailed sales@onscale.com several days ago. But there is no answer from this email. Could you please help me, how many days should I wait until my account will be activated?
Best Regards,
Gennady
Hi Gennady,
I'm sorry you haven't had a response, what email address is linked to your OnScale account and I'll get this sorted out.
Best regards,
Oliver
Dear,
hi
I have emailed sales@onscale.com several days ago. But there is no answer from this email. Could you please help me.
Best Regards,
azdine
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