"your account ... may not use onscalelab !job.not.allow.onscalelab!" Answered

New users need to contact sales@onscale.com to activate your 10 CH per month. Once sales@onscale.com recieve your email they will activate your free account.

After you signup you should recieve a verification email detailing this process.


  • Hi Oliver, 

    I'm not a new user and have run several models in the past few months. However, the problem just occurred yesterday. Can you help to investigate on it ? I'm now not able to submit jobs to compute due to the issue you posted. 

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  • Hi Jinny,


    Unfortunately this is happening to some older users also. If you email sales@onscale.com they will get this sorted for you asap.


    Best Regards,


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  • Hi Oliver,

    I have emailed sales@onscale.com several days ago. But there is no answer from this email. Could you please help me, how many days should I wait until my account will be activated? 

    Best Regards,


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  • Hi Gennady,

    I'm sorry you haven't had a response, what email address is linked to your OnScale account and I'll get this sorted out.

    Best regards,


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  • Dear, 

    When I run "Run on Cloud" on Scale, I get the following error message.
    "your account 77ff4117-5ea2-4a2c-9afc-d97fe49fe916 may not use onscalelab !job.not.allow.onscalelab!".
    Please help me out with this ASAP. Thank you.
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  • hi 

    I have emailed sales@onscale.com several days ago. But there is no answer from this email. Could you please help me.

    Best Regards,


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