Error Submitting Job Answered
Dear OnScale Support Team,
I was using OnScale just a few hours ago and it suddenly gives me an error (Error Submitting Job) saying that "your account e5fd2836-4850-4ac1-8d06-bd4440064ce9 may not use onscalelab !job.not.allow.onscalelab!".
Please help me out with this asap. Thank you.
Best,
Parks
7 comments
Hi,
Assuming you are using your academic email address for OnScale I have asked for your account to be enabled for the desktop version. I will let you know when it is done.
Regards,
Oliver
Hi there,
Were you able to fix this? I am experiencing the same issue.
Thanks,
Laura
Hi Laura,
I'm assuming you signed up for an OnScale account with your starthclyde email address?
When you sign up you can't run simulations until you contact sales@onscale.com. Once they recieve your email someone will activate your account.
But I can do this now if you aren't using your strathclyde email can you please let me know what email address you are using.
Best regards,
Oliver
Hi Oliver,
That would be great thanks, I am signed up with my university email address.
Kind Regards,
Laura
I'll let you know once it has been activated. I have sent your email address on just waiting for confirmation.
Best regards,
Oliver
Laura Morrison your account should be activated now. Let me know if you still encounter this problem
Oliver
It works now. Thank you very much.
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